Y2Mate | FAQs

Table of Contents

Account Registration & Activation

How do I activate Y2Mate after purchase?

Activation is easy. Create a Y2Mate account with your e-mail address, set a password, and use it to activate the software. If you don’t have an account, register now. If you lose your password, recovery is also a simple process.

How to authorize Y2Mate?

To begin, open Y2Mate and go to the main interface. Click on the Menu button () located at the top-right corner of the screen. Then, click on "Authorize" and enter your registered email and password to activate Y2Mate on your computer.

What to do if Y2Mate says "authorization failed"?

Please close the software. Right-click on it and choose "Run as administrator." Then, try the authorization process again by using your account to activate or authorize the option(s) you want.

How to deauthorize my license on a computer?

Open the Y2Mate app and click the Menu button () located at the top-right corner. Look for the "Deauthorize" option and enter your email and password. Click on the "Deauthorize" button to complete the process. You can now activate Y2Mate on a different computer.

What services do I have under my Y2Mate account?

To view your current products, open "My Account" in your browser, and log in to your account. Find "Subscriptions & Plans" to check the products you already own.

How to change my username and password?

To change your profile options and password, enter "My Account" in your browser, and log in to your account. Find "Account Settings" to renew the username and reset your password.

Buying & Payment Issue

What subscription plans does Y2Mate provide now?

For Y2Mate One (all-in-one product), there are 4 kinds of plans:

  • $69.9/mo.
  • $169.9/yr.
  • $299.9 for lifetime
  • $399.9 for lifetime $ future new products (available in 3 PCs)

For Y2Mate Bundle, namely the Y2Mate Adult Downloader, there are 3 plans:$49.9/mo.; $124.9/yr.; $269.9 for lifetime.

For Y2Mate DRM Downloader, namely the M3U8 Downloader, MPD Downloader and Video Downloader, there are 3 plans: $35.9/mo.; $69.9/yr.; $139.9 for lifetime.

For a single product of Y2Mate, there are also 3 plans available: $35.9/mo.; $64.9/yr.; $129.9 for lifetime.

Which payment methods are accepted for purchasing Y2Mate products?

You can purchase any Y2Mate product using Visa, American Express, UnionPay, MasterCard, and other standard payment methods.

Does Y2Mate support Google Pay or Apple Pay?

Yes. You can purchase any Y2Mate product by using Google Pay or Apple Pay. The actual payment options vary based on different devices.

Does Y2Mate accept installment payments or transfer payments?

Sorry, no. Y2Mate does not support installment payments or transfer payments in any form at present.

Do I have to pay taxes or any extra fees?

Based on the policies in different countries and regions, you may be asked to pay the VAT (value-added tax) when checking out.

What should I do if the payment fails?

Your money will not be deducted if the payment fails. You can change to another browser to purchase it again, try to contact your bank to allow the transaction, or just choose another card or payment method.

How to change the payment method when I want to renew my subscription?

To change the payment method, enter "My Account" in your browser, and log in to your account. Find "Subscriptions & Plans" and click "Change Payment Method" based on your needs.

Do I have to pay for updates if I have purchased a Lifetime license for Y2Mate One?

No. If you have owned any Y2Mate product, it's free to update the program to the latest version. But for newly released products, you need to get a license separately. Because the All-In-One package only contains the items available at the time of purchase. You can still enjoy the services you already have before.

However, if you own the "Lifetime&Future New Products" package of Y2Mate One, it's free to update the program and add all newly released products. This package supports 3 PCs. Click "See Pricing →" from the homepage to learn more.

Do I have any discount to upgrade to the full package if I own Y2Mate One already?

Yes. Y2Mate offers a special discount for all Lifetime Plan subscribers. You can enter "My Account", log in to your account, and click "Overview" to see your exclusive discount if you want to upgrade your plans.

How to request a refund of my Y2Mate product if I'm not satisfied?

We offer a 7-day money-back guarantee for monthly and yearly subscriptions, and a 14-day money-back guarantee for the Lifetime plan, commencing from the date of purchase. Our purchase policy is available for examination. To submit a refund request, please visit the "Subscription & Plans" section of "My Account" if you are dissatisfied with a Y2Mate product within the guarantee period.

How to cancel my subscription?

Please navigate to the "Subscription & Plans" section of "My Account" to cancel your subscription as you need.

Where can I find the invoice after buying a Y2Mate product?

Please navigate to the "Billing History" section of "My Account" to locate the order you want. Click "Invoice" to download it.

What should I do if I purchased the wrong product or ordered it twice?

Please ensure that you provide a detailed description of your issue within the designated time frame when you contact us through [email protected] or the Contact page. You can also create a new ticket directly through "My Account" > "Ticket Support" > "+New Ticket".

The order number and your email address may be requested. We will investigate the issue and respond within 2 business days by issuing a refund or implementing alternative measures.

Free trial

How to activate the Y2Mate free trial?

If you're a new user of Y2Mate, the free trial version will be activated automatically when you log in to the program with your own e-mail address. When you deauthorize a computer, Y2Mate will also be transferred to the free version automatically.

What is the difference between the free trial and the premium version of Y2Mate?

The primary difference lies in the number of downloads. The free trial allows you to download videos in the same quality as the premium version but limits you to 3 downloads within a 30-day period. Namely, you can enjoy all advanced functions in the free version of Y2Mate.

Can I earn a free VIP license?

Of course. The referral program of Y2Mate is ongoing. Share your invitation link to earn a special discount for your friends and get a free VIP license for up to a 365-day period.

Product & Functionalities

What are the system requirements for Y2Mate?

To use Y2Mate, you need to meet the following system requirements:
Operating System: Windows 11/10/8.1/8/7 (32/64 bit), or macOS 10.10-13
Processor: Intel i3 or above
RAM: 4GB or above
Free Hard Disk Space: 40GB or above
Internet Connection: A live Internet connection is required for the downloader to function properly.

How does Y2Mate work?

  1. Open the Y2Mate software by double-clicking.
  2. To download videos, first choose a service from the VIP Services or Live Streaming section.
  3. Browse the website and find a video you want to watch.
  4. Before downloading, select the audio and subtitle language, and decide which episodes you want to download.
  5. Click "Download Now" or "Add to Queue" to initiate the download process.
  6. These videos will be saved in the local folder of your computer.

Is Y2Mate safe to use?

Absolutely yes. Y2Mate uses advanced security protocols and encryption technologies to keep your data safe from potential threats and malicious activities. With over 12 million trusted users, the platform has been extensively tested to ensure there are no security vulnerabilities that could harm your system.

Is Y2Mate Legit to use?

Yes, Y2Mate is considered legitimate because it offers a home or personal edition only. It is acceptable to download videos for personal use and entertainment, as long as you do not infringe on copyright or use them for commercial purposes. It is important to adhere to legal usage guidelines when using Y2Mate.

How to change the output location of Y2Mate?

Open the Y2Mate app and click the Menu button () located at the top-right corner. Click "Settings" > "General" > "Output Directory" to change the output path as you prefer.

How to preset the output options of downloaded videos?

Open the Y2Mate app and click the Menu button () located at the top-right corner. Click "Settings" > "VIP Services" > "Download Settings" to choose the video format, video resolution, audio channel, subtitle format, pre-select audio language, default name of saved shows, and so on.

What is the highest video quality available for download with Y2Mate?

Y2Mate supports downloading most videos in full HD 1080p. Availability in higher resolutions like 4K and 8K depends on the original video quality and specific platforms.

How many videos can I use Y2Mate to download per day?

Y2Mate allows a licensed account to download up to 100 videos per day from each supported streaming service. This limit is in place to prevent your account from being blocked by the streaming providers. Once you reach your download limit, it will automatically reset during the next time cycle (12 a.m. per day).

Does Y2Mate support this site?

Read the Y2Mate Product Overview to see the full list of supported streaming sites. You can also try to use Y2Mate to download the video from the platform, to test if it's supported or not. Here are some simple steps to follow:

  1. Paste the URL of the streaming site you want to download videos from to the top search bar of Y2Mate
  2. Play the movie or episode you want to download. Y2Mate will analyze and match the best downloader for this site.
  3. If the download option doesn’t appear, click on the MPD or M3U8 icon at the top to force the download to start.
  4. If the analysis is successful and the download option appears, this site is supported. If not, it could mean the video is not supported or there’s an issue.

Do I have to subscribe to the streaming service before downloading videos?

It depends on the policies of the streaming sites. It's necessary if you can only watch the videos you want to download with a subscribed account. Some streaming platforms only allow their subscribers to watch high-quality videos up to HD 720p or 1080P. If you want to use Y2Mate to save these videos in higher quality, it's also necessary to subscribe to the streaming site in advance.

Troubleshooting Y2Mate

Why can't I download videos from a streaming site with Y2Mate?

If you're facing download issues, follow these steps:

  1. Check if the video is playable in your browser (Chrome or Microsoft Edge).
  2. Verify if the specified output folder for downloaded files is full. If so, try another folder or free up space. You can access the default output location via Settings > General > Output Directory.
  3. Wait for a later update to add more supported sites.
  4. If the problem persists, contact us and provide links to the problematic videos and share the latest Y2Mate.log file for troubleshooting, found in Settings > General > Log Directory.

Why can't I download 1080p shows or videos in higher quality from Netflix or other OTT services?

For information regarding the resolutions that Y2Mate supports, please consult the corresponding Product Page. If you are unable to download 1080p videos from Netflix, please contact us and include the video title and record file.

Furthermore, the resolution of a downloaded video is contingent upon the type of DRM encryption and the highest definition of playback. The reason for Y2Mate's inability to download 1080p video may be due to a DRM upgrade on the OTT service or a restriction on the video's utmost playback quality. For instance, Disney+ restricts the maximum playback quality to 720P in all browsers.

How to report a Y2Mate issue?

Please provide feedback in one of the following 3 methods if you encounter any issues while using the Y2Mate. We will assist you in resolving the issue.

1. The issue can be submitted with specifics by navigating to the Menu button () > "Feedback" in the software. The log file will be automatically attached in this manner.

2. You have the option to generate a new ticket directly by navigating to "My Account" and selecting "Ticket Support" followed by "New Ticket." Or visit the Contact page to submit your issue. Ensure that you select the appropriate options and provide a comprehensive description of the issue.

3. Directly send the email to [email protected].

In either scenario, a ticket will be generated and accessible via "My Account" > "Ticket Support". Within two business days, our support team will respond to your inquiry.


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