Refund Policy

Please read this Refund Policy carefully before buying any Y2Mate product or subscription. We strongly advise all users to test our free trial version before paying to ensure the software works well on your device and meets your needs.

1. Personal Use and Download Limits

Y2Mate is strictly for personal use. You may not share your account or distribute downloaded videos to third parties. We do not support or encourage copyright infringement; you are entirely responsible for following local laws when using our software.

To maintain service stability and prevent streaming platforms from blocking your access, Y2Mate applies strict download limits to all licensed accounts:

  • Daily Limit: Up to 100 downloads per day.
  • Weekly Limit: Up to 700 downloads per week.

2. The Free Trial

We offer a free trial version so you can verify the software's core functions and compatibility. The trial version has specific usage limits. We expect users to utilize this trial to make an informed decision before purchasing a license.

3. Money-Back Guarantee Period

We only consider refund requests made within our strict money-back guarantee periods. The period starts from the exact date and time your payment is successful:

  • 1-Month and 1-Year Plans: 7-day money-back guarantee.
  • Lifetime Plan: 14-day money-back guarantee.

To request a refund within this period, you must contact our support team and provide your order number and the reason for your request.

4. Accepted Refund Requests

We will approve your refund request in the following situations:

  • You accidentally paid for the exact same product twice.
  • You bought the wrong product, but then bought the correct one from us within the guarantee period.
  • You successfully canceled your auto-renewal before the renewal date, but our system still charged you.
  • The software has a fatal technical error that our support team cannot fix within your guarantee period.

5. Unaccepted Refund Requests

We will not approve your refund request in the following situations:

  • You simply changed your mind after the purchase.
  • You bought the wrong product, but did not contact us to fix it before your guarantee period ended.
  • Your 7-day or 14-day guarantee period has already expired.
  • You did not read the product description, system requirements, or the daily download limits before buying.
  • You report a technical error but refuse to provide screenshots, error logs, or cooperate with our support team to fix it.

6. Technical Support Before Refund

If you request a refund due to a technical bug, you should help us identify the problem. We will ask for basic details like screenshots and software versions. If our team provides a working solution within your guarantee period, we reserve the right to decline your refund request.

7. Auto-Renewal and Cancellation

Monthly and yearly subscriptions renew automatically by default. You can cancel this auto-renewal at any time by contacting our support team.

Please note: Canceling your subscription only stops future charges. It does not automatically refund the money you already paid for the current month or year.

8. Windows vs. Mac Versions

The Y2Mate Windows version and Mac version are two completely separate products. Please double-check your computer system before buying. We do not allow license exchanges between Windows and Mac after your money-back guarantee period has expired.

9. Refund Processing Steps

If we approve your refund, we will process it as quickly as possible.

  • Timeframe: It typically takes 1 to 7 business days for the funds to return to your account, depending on your bank and payment method.
  • Deactivation: Once a refund is issued, your license key will be deactivated immediately. You must stop using the product and completely uninstall the software from your device.

Contact Us

If you want to request a refund or have any questions about this policy, please reach out to us: